FAQ
FREQUENTLY ASKED QUESTIONS
About ADMA
What does ADMA do?
ADMA is a full-service digital marketing agency specializing in website design, SEO, AI-powered automation, lead generation, reputation management, and social media marketing. We help businesses grow their online presence and increase revenue through cutting-edge digital solutions.
Do you really build websites for free?
Yes! We design and develop your website at no upfront cost based on one of our professional templates. You simply choose a monthly plan that covers hosting, maintenance, updates, and marketing features.
How can ADMA help my business get more customers?
We use a multi-channel approach, including SEO to improve search rankings, AI chatbots to engage visitors, social media marketing to attract leads, and message marketing to follow up and convert prospects into paying customers.
What is your AI Assistant, and how does it work?
Our AI Assistant is a virtual receptionist that answers calls, responds to customer questions, books appointments, and ensures your business never misses an opportunity—all powered by smart automation.
How does your Reputation Management system work?
We use ReportKard, a QR-based review system that collects customer feedback, filters negative reviews privately, and directs positive reviews to platforms like Google—boosting your online reputation while addressing issues proactively.
What is the Missed Text Call Back feature?
If a customer calls and no one answers, our AI instantly sends a text message, ensuring you never lose a lead. The system can even answer questions and book appointments automatically.
Can you manage my social media accounts?
Yes! Our Social Planner automates content posting, manages engagement, and tracks performance so you stay active online without the manual effort.
How does your AI Chatbot improve my business?
Our AI Chatbot engages website visitors 24/7, answers FAQs, captures leads, and books appointments automatically—converting more traffic into customers.
Do you offer SEO services?
Absolutely! Our SEO strategies include keyword optimization, technical SEO, local SEO, and content marketing to boost your search rankings and drive organic traffic.
How do I get started with ADMA?
Simply contact us, pick a service or website plan, and we’ll handle everything! Our team will work with you to customize your website, optimize your marketing, and implement AI-driven solutions to grow your business.
Web Site Solutions
What is ADMA WebSolutions?
ADMA offers flexible, high-performance website solutions designed to help businesses establish a professional online presence without upfront development costs. Our plans include custom-stylized websites based on one of our templates, with ongoing management, hosting, and marketing features tailored to your business needs.
How Do I Get Started?
Choose the plan that fits your needs and complete the checkout process. We’ll guide you to our onboarding questionnaire. No hurry – if you’re not ready, fill it out whenever you like; we’ll email you the link. Remember, no subscription fee is charged until you submit the questionnaire.
Which Is The Right Plan For Me?
Our plans are specially crafted for small businesses. With the Website Launch Package, you get a professional online presence featuring a custom website, domain, email, secure hosting, and rapid support. The Plus Plan, our most popular option, provides concierge services for on-demand website edits and enhanced features to attract more customers. The Growth Plan goes even further, offering 1-on-1 marketing and a personalized growth strategy for your business. Explore detailed plan information here and save with our annual or biennial options. Have questions? Contact us via Live Chat, email support@admasolutions.com, or call (347) 801-0633. Our team is here to help you choose the perfect plan.
How Does It Work?
1. Choose & Checkout: Select your plan and complete the checkout process.
2. Business Questionnaire: Fill out a straightforward online form to provide essential information about you and your business. This step is crucial for crafting your personalized website.
3. Launch & Training Call: Schedule this session to reveal your new website. We’ll showcase your site and make any necessary adjustments. Additionally, walk you through the Word Press Editor, enabling you to effortlessly update your site in the future if you choose to do so.
Members of the Plus or Growth plan will receive an exclusive walkthrough of their plan’s features, ensuring they maximize every benefit. Remember, our goal is for you to love your website, so you can request unlimited changes within the first 30 days after signing up.
Can I Change My Plan?
Absolutely! When you switch your website plan, you’ll be issued a prorated charge or refund, depending on the new plan’s cost.
How can I cancel?
Cancelling is easy. When you sign up for ADMA Solutions, you get a 30-day money-back guarantee. If you’re unhappy with your website or our service for any reason within the first 30 days, you can request a refund, no questions asked.
Can I make changes to my website after it’s launched?
Yes! You have 30 days of making as many changes as you like. However, Wwith our Professional Plan, you get unlimited edits, so you can update content, images, and features whenever needed. Just let us know what you’d like to adjust, and we’ll take care of it for you.
Social Media Marketing
Why is Social Media Marketing important?
Social media marketing is essential for building brand awareness, engaging with your audience, and driving traffic to your business. It helps establish credibility, fosters customer relationships, and increases conversions through targeted campaigns. With billions of users active daily, social media provides an opportunity to reach potential customers where they spend most of their time.
Who is ADMA?
ADMA is a digital marketing company dedicated to helping small businesses grow their digital footprint through website design, digital marketing, reputation management, social media marketing, and more—all at affordable prices.
Why are 'Reviews' Important?
With 98% of customers reading online reviews before making a purchase, managing your reviews is crucial. An online review management platform builds credibility, enhances your SEO, and increases visibility to attract more customers on Google.
What are the costs involved?
Our pricing is designed to be flexible and affordable, depending on the services you choose.
How much do websites cost?
At ADMA, we design and build websites using our professionally crafted templates—completely free of charge. We also offer affordable plans tailored to your needs. Explore your options here: https://adma-solutions.com/pricing/
Can I request 'Reviews' my business?
Yes, you can request reviews for your business! We offer an automated review system that makes it easy for you to ask customers for feedback. Positive reviews are directed to Google to boost your online reputation, while negative reviews are intercepted, allowing you to address issues proactively.
Reputation Management
What is reputation management?
Reputation management involves monitoring, influencing, and improving the public perception of a business or individual online, primarily by managing reviews, ratings, and social media presence.
Why is reputation management important?
Reputation management is crucial because online reviews and customer perceptions can significantly impact purchasing decisions, brand trust, and overall business success. Consider that 98% of customers read online reviews before buying a product. Managing your online reputation helps add credibility to your brand, boosting sales and your overall SEO ranking with Google.
What are the key features ADMA Solutions offers??
In addition to Automated Review Requests, ADMA offers ReportKard, a smart QR code system that allows customers to leave reviews instantly. Positive reviews are sent to Google to enhance your reputation, while negative ones are intercepted, giving you the opportunity to address concerns before they become public. We also feature Listings AI, powered by our partnership with Yext, which boosts your brand’s visibility across 200+ publishers while ensuring your business information stays current.
How much does Review Management cost?
Take a look at our pricing plans below.
How do I handle negative reviews?
Respond promptly and professionally. Acknowledge the issue, apologize if necessary, and offer a solution. This shows other customers you are proactive and care about customer satisfaction.
What role do social media and reviews play in reputation management?
Social media and reviews are vital for reputation management as they are where customers share their opinions. Positive reviews can build trust, while social media helps maintain a positive brand presence and engage with customers.
ReportKard
What is ReportKard?
ReportKard is an advanced QR-based customer feedback and reputation management system that helps businesses collect reviews, improve customer satisfaction, and protect their online reputation. By using a simple scan-and-review process, businesses can capture customer feedback in real-time, direct positive reviews to public platforms, and handle negative feedback privately—before it affects their reputation.
How does the QR code feedback system work?
When customers scan the QR code, they’re directed to a feedback form where they provide their contact details and rate their experience. Based on their response, they’re either guided to leave a positive Google review or their feedback is privately logged for management to address.
What happens if a customer leaves negative feedback?
Negative feedback is not posted publicly. Instead, it is sent directly to the business owner, allowing for immediate action. The customer is then directed to a page acknowledging their concerns and assuring them that management will address the issue promptly.
Will my employees receive feedback from customers?
Yes! The system allows customers to rate their interaction with specific employees. This helps businesses recognize outstanding service and address areas that may need improvement.
How does the AI bot improve Google rankings?
When a customer leaves a positive review on Google, our AI bot responds automatically, thanking them and engaging with their comment. This interaction increases activity on your Google Business profile, which can improve your ranking in search results.
Can the feedback form be customized to fit my business needs?
Absolutely! You can tailor the form to include specific questions, request additional details, or even adjust the messaging to match your brand’s voice. Would you like me to expand on any of these?
Does this system work for all types of businesses?
Yes! Our QR code feedback system is versatile and works for restaurants, retail stores, service-based businesses, medical offices, and more. Any business that values customer feedback and online reputation can benefit from this system.
AI Employee
What is the AI Employee
ADMA’s AI Employee is a virtual assistant powered by artificial intelligence that handles essential business tasks such as answering calls, responding to customer inquiries, booking appointments, and managing routine communications—all without human intervention. It operates 24/7, ensuring your business stays responsive and never misses an opportunity.
How does the AI Assistant handle incoming calls?
Our AI-powered assistant answers calls instantly, providing information, answering common questions, and booking appointments—all without human intervention.
Can the AI Assistant schedule appointments for my business?
Yes! The AI Assistant can check availability, schedule appointments, and send confirmations, ensuring a smooth booking process for your customers.
What happens if a customer has a question the AI can’t answer?
If the AI Assistant encounters a question beyond its programmed responses, it can direct the caller to a human representative or take a message for follow-up.
Can I customize the AI’s responses to fit my business?
Absolutely! The AI Assistant can be tailored to match your business’s tone, FAQs, and specific needs, ensuring a personalized experience for your customers.
Will I be able to see call logs and messages?
Yes! You’ll receive real-time notifications and have access to call logs, customer inquiries, and appointment details, keeping you informed at all times.
How does the AI Assistant improve my business?
It helps you never miss a call, reduces customer wait times, automates routine tasks, and ensures your business is always responsive—freeing you up to focus on growth!
AI Chatbot
What is a AI Chatbot?
A chatbot AI is an artificial intelligence-powered tool that can engage in conversations with users, answering questions, assisting with tasks, and providing information through text or voice, often mimicking human-like interactions.
How do I install the chatbot AI on my website?
Installing the chatbot AI is easy—simply add a small snippet of code to your website or integrate it using our user-friendly setup tools. We provide step-by-step instructions to guide you through the process, or if you prefer, we can handle the installation for you!
Do I need any technical knowledge to set up the chatbot?
No, our chatbot is designed to be simple to install and configure. You don’t need any coding experience. Our platform offers an intuitive setup process with support resources available if you need assistance.
Is the chatbot AI customizable for my website's design and branding?
Absolutely! You can customize the chatbot’s appearance, tone, and even specific conversation flows to match your website’s branding and style. Personalization options are available to ensure a seamless user experience.
What happens if I need help installing the chatbot or troubleshooting issues?
If you need assistance, our support team is available to guide you through the installation or help resolve any issues. We also offer installation done by one of out team members.
What are the benefits of using chatbot AI for my business?
Chatbot AI can improve customer service by providing instant, 24/7 support, reduce response times, handle routine inquiries, qualify leads, book appointments, and collect data—all while freeing up human agents to focus on complex tasks.
Message Marketing
What is message marketing, and how does it work?
Message marketing, also known as SMS or text message marketing, involves sending promotional, transactional, or automated messages directly to customers’ phones. Businesses use it to share offers, updates, appointment reminders, and engage customers instantly. It works by collecting customer phone numbers (with consent) and sending targeted messages via an SMS marketing platform.
Is message marketing legal?
Yes, but it must comply with regulations like the TCPA (Telephone Consumer Protection Act) and the CAN-SPAM Act in the U.S. Customers must opt in to receive messages, and businesses must provide a clear way to opt out. Proper consent and transparency are key to staying compliant.
What are the benefits of message marketing compared to email marketing?
Message marketing has higher open rates (98% vs. email’s 20%), is more immediate, and engages customers faster. Texts are typically read within minutes, making them perfect for time-sensitive promotions, appointment reminders, and personalized offers. Email marketing, on the other hand, allows for more detailed content and visuals but often lands in spam or gets ignored.
How can I grow my SMS subscriber list?
Encourage customers to opt in by offering incentives like discounts, exclusive deals, or VIP access. Promote sign-ups through your website, social media, checkout pages, and in-store signage. Always ensure compliance by getting explicit consent before sending messages.
How often should I send text messages to customers?
It depends on your business, but a good rule of thumb is 2–4 messages per month for promotions and updates. Sending too many messages can lead to opt-outs, while too few might not keep your brand top-of-mind. Find a balance that keeps customers engaged without overwhelming them.
Can I automate my SMS marketing?
Absolutely! Automation allows you to send messages based on customer actions, such as appointment reminders, abandoned cart notifications, birthday discounts, and follow-ups after a purchase. Using AI-powered chatbots or drip campaigns can also enhance engagement and response rates.
Missed Text Call Back AI
What is the Missed Text Call Back (MTCB) feature?
ADMA’s Missed Text Call Back AI is an intelligent, automated system that ensures your business never loses a lead due to a missed call. When a customer calls and no one answers, the AI instantly sends a personalized text message, engages with the caller, answers questions, and even books appointments—all without human intervention.
How does the MTCB feature work?
When a call is missed, the system instantly triggers an automated text message to the caller. The message can be customized to include your business name, a thank-you note, and an estimated response time.
Can I customize the message sent to customers?
Yes! You can personalize the message to match your brand’s tone, include important details, and even provide alternative ways for customers to reach you, such as an online booking link.
What happens if a customer replies to the automated text?
If a customer replies, their message is instantly routed to the automated text messaging system we set up for your business, ensuring you never miss an opportunity. You, your team, or our AI bot can seamlessly continue the conversation and provide a prompt response.
Does this work for both landlines and mobile numbers?
The MTCB feature works primarily with business phone systems that support SMS functionality. If your landline can’t receive texts, you may need a VoIP or text-enabled solution to use this feature.
How can this feature help increase my business’s conversions?
Customers appreciate fast responses. By acknowledging missed calls immediately, you keep potential clients engaged, reduce lost leads, and improve customer satisfaction—leading to higher conversions and better retention.
SEO
What is SEO, and why is it important?
SEO (Search Engine Optimization) is the process of improving your website’s visibility on search engines like Google. It’s important because higher rankings mean more traffic, leads, and sales for your business.
How long does it take to see SEO results?
SEO is a long-term strategy, and results typically start showing within 3 to 6 months. However, the timeline varies based on competition, industry, and the quality of optimization.
What’s the difference between organic and paid search results?
Organic results are earned through SEO efforts, while paid results appear at the top of search engines through advertising (Google Ads). Organic traffic is free and sustainable, whereas paid ads require ongoing investment.
Do I need ongoing SEO, or is it a one-time thing?
SEO is an ongoing process because search engine algorithms change, competitors optimize, and fresh content keeps your site relevant. Stopping SEO can lead to a decline in rankings over time.
What are keywords, and how do they impact SEO?
Keywords are the words and phrases people type into search engines. Optimizing your content with the right keywords helps search engines understand your site and rank it for relevant searches.
Can I do SEO myself, or do I need a professional?
While basic SEO can be done in-house, professional SEO services ensure advanced strategies like link-building, technical SEO, and data-driven optimizations for maximum results.
Social Planner
What is the Social Planner?
ADMA’s Social Planner is an AI-powered content scheduling and automation tool designed to help businesses manage their social media presence effortlessly. It allows you to plan, schedule, and post engaging content across multiple platforms, ensuring consistent visibility and engagement without the hassle of manual posting.
How can social media planning save me time?
ADMA Solutions handles everything from content creation and scheduling to engagement and monitoring. We take care of the time-consuming tasks so you can focus on other aspects of your business, knowing that your social media is in good hands.
How do you ensure my posts reach the right audience?
We use a data-driven approach, leveraging audience insights and platform algorithms to schedule posts at optimal times and target specific demographics. This ensures your content gets in front of the people most likely to engage with it.
Can you help me stay consistent with my social media presence?
Absolutely! With our Social Media Planner, we schedule posts ahead of time and ensure consistent activity on your accounts. You don’t have to worry about last-minute content creation or gaps in posting—we’ve got it covered.
What role does AI play in social media engagement?
Our AI-powered automated response system engages with your followers instantly, providing quick, personalized replies to comments and messages. This boosts interaction, keeps conversations going, and ensures your audience feels heard, even when you're not online.
How do you create content that resonates with my audience?
We tailor the content based on your brand’s unique voice and audience preferences. We gather images from you and create posts using both your resources and our creative assets. Each post is designed to engage your target audience while staying true to your brand identity.
How can I measure the success of my social media strategy?
We provide detailed performance analytics that track engagement, reach, clicks, and conversions. These insights allow us to continuously refine the strategy and ensure we're meeting your business goals, with clear metrics to track your social media success.
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