Privacy Policy

1. Introduction

This Privacy Policy explains how Hello Adma, LLC, doing business as ADMA (“ADMA,” “We,” “Us,” or “Our”), collects, uses, shares, and protects information in connection with helloadma.com (the “Website”) and ADMA’s Smart Website, marketing, CRM, AI, and automation Services (collectively, the “Services”).

This Policy covers the Website and ADMA’s own collection of information from visitors, inquiries, and Clients. It does not govern how a Client independently collects or uses information from its own customers through the Services ADMA provides to that Client — a Client is responsible for its own privacy practices and disclosures to its own customers.

2. Information We Collect

A. Information You Provide to Us

We collect information you provide directly, such as when you submit a form, request a consultation, schedule a call, or otherwise contact us:

• name, email address, and phone number;
• company or business name and job title;
• details about your business and the inquiry, project, or consultation you are requesting;
• messages you send us through forms, chat, SMS, or email;
• billing and account information if you become a Client; and
• project assets, files, or content you provide in connection with our Services.

B. Information Collected Automatically

When you visit the Website, We (and our service providers) may automatically collect:

• IP address and general device or browser information;
• referring URL and pages visited;
• date, time, and duration of your visit; and
• general interaction data, such as pages viewed or links clicked.

C. Information From Third Parties

We may also receive information about you from third parties We work with, such as:

• our CRM, forms, and scheduling platform, when you submit an inquiry or book a call through the Website;
• advertising platforms, if you arrive at the Website through an ad campaign; and
• publicly available business listing or social media information you have made public.

3. How We Use Information

We use the information We collect to:

• respond to inquiries and provide the Services You request;
• manage leads, schedule consultations, and operate our CRM;
• communicate with You by email, phone, or SMS about Your inquiry or Service;
• provide customer support and maintain Client accounts;
• operate, maintain, and improve the Website and Our Services;
• market ADMA’s Services, where permitted;
• process billing and payments for Clients;
• maintain the security of Our systems and prevent fraud; and
• comply with applicable law and legal obligations.

4. AI & Automated Systems

ADMA may use artificial intelligence and automation to help answer inquiries, classify and route leads, assist with or generate communications, automate follow-up, and support customer service and Smart Website features such as AI chat. Where necessary to provide these functions, information may be processed by third-party AI providers acting on ADMA’s behalf.

These tools support communication and business operations. ADMA does not use AI to make medical diagnosis or treatment decisions, and information submitted through ADMA’s Services is not reviewed by ADMA as medical advice.

5. SMS & Mobile Information

If You provide a mobile phone number through a form, booking, inquiry, or other interaction with the Website, ADMA may send transactional or service-related text messages related to Your inquiry or Service. Where You have given the required consent, We may also send promotional text messages. Message frequency may vary, and message and data rates may apply.

Where supported, You can reply STOP to opt out of text messages at any time, or HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing any ADMA Service.

Mobile information, including text messaging originator opt-in data and consent, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers as necessary to deliver messaging and related services on Our behalf.

6. Cookies & Analytics

The Website may use cookies and similar technologies for essential site functionality, to remember Your preferences, and to understand how visitors use the Website. Depending on the tools in use at a given time, this may include analytics or measurement technologies provided by ADMA’s service providers.

Most browsers let You control cookies through their settings, including blocking or deleting them. Blocking certain cookies may affect how parts of the Website function.

7. How Information Is Shared

We do not sell Your personal information to third parties for their own independent marketing purposes. We may share information with:

• service providers who help Us operate the Website and Services, such as our hosting provider, CRM, forms and scheduling platform, email and SMS providers, and payment processors;
• analytics and advertising platforms, to the extent used, to help Us understand and improve Website performance;
• third-party AI providers, where necessary to deliver AI-powered features;
• professional advisers, such as attorneys and accountants, as needed; and
• a successor entity in connection with a merger, acquisition, or sale of business assets, or as required by law, subpoena, or other legal process.

Sharing information with a service provider so it can help Us operate the Services is different from selling personal data. See Section 8 below.

8. Sale / Sharing for Advertising

ADMA does not sell personal information for money. Depending on the analytics or advertising technologies in use on the Website at a given time, certain data sharing with advertising or measurement partners could be considered a “sale” or “sharing” of information, or “targeted advertising,” under some state privacy laws, even though no money changes hands. Where applicable state law gives You a right to opt out of that kind of sharing, You may exercise it using the contact method in Section 18.

9. Data Retention

We retain information only for as long as reasonably necessary to provide the Services, operate Our business, comply with legal obligations, resolve disputes, maintain security, and satisfy accounting requirements. Retention periods vary depending on the type of information and the purpose for which it was collected.

10. Data Security

ADMA uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and We cannot guarantee absolute security.

11. Your Privacy Rights

Depending on where You live, You may have rights regarding Your personal information, which can include the right to:

• access the personal information We hold about You;
• correct inaccurate information;
• request deletion of Your information;
• request a portable copy of Your information; and
• object to, or opt out of, certain uses of Your information, or withdraw consent You previously gave.

These rights vary by location and may be subject to legal exceptions — not every right applies to every person or in every jurisdiction. To submit a request, contact Us using the information in Section 18. We may need to verify Your identity before responding.

12. U.S. State Privacy Rights

A number of U.S. states have enacted comprehensive privacy laws that give residents specific rights over their personal information, subject to thresholds and exemptions that vary by state. Depending on where You live and whether the applicable thresholds are met, You may have rights under laws such as California’s, in addition to the general rights described in Section 11. If a particular state law’s applicability threshold is not met by ADMA, that law’s specific statutory rights do not apply, even though We aim to honor the general privacy rights described in this Policy for all visitors where reasonably practical.

13. Children

ADMA’s Services are intended for businesses and individuals 18 years of age or older. The Website is not directed to children under 13, and We do not knowingly collect personal information from children under 13 through the Website.

14. Third-Party Links & Embeds

The Website may include links to third-party websites, along with embedded content such as booking widgets, forms, maps, or videos. These third parties operate under their own privacy practices, and interacting with embedded content may allow that third party to collect information about You. ADMA is not responsible for the privacy practices of third-party websites or embeds.

15. International Data

ADMA is based in the United States, and the service providers We use to operate the Website and Services may process information in the United States or other countries where they operate. Where information is transferred across state or national borders, We expect Our service providers to apply appropriate safeguards consistent with applicable law.

16. Job Applicants

If You apply for a position with ADMA, We collect the information You provide as part of the application, which may include your name, contact information, resume, work history, and other professional information you choose to share. We use this information to evaluate Your application and communicate with You about the position.

17. Changes to This Policy

ADMA may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website after an update constitutes acceptance of the revised Policy to the extent permitted by applicable law.

18. Contact Us

If You have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Hello Adma, LLC
Website: helloadma.com
Email: support@helloadma.com
Phone: (347) 801-0633