Business Communications
Every Conversation.
One Customer History.
Customers may reach out through different supported channels, but your team should not have to piece together the conversation from scattered inboxes.
ADMA helps connect supported customer communications to the customer record so your team has better context when responding and following up.
Less Fragmentation
Stop Hunting Through
Different Conversations.
A customer might submit a form, reply by text, ask a question through website chat, call the business, or book an appointment.
Without a connected system, pieces of that customer journey can end up scattered across different tools and inboxes.
ADMA helps connect supported interactions to the customer record so the business has more context about who the customer is and what has already happened.
What Can Be Connected
Supported Conversations,
In One Place.
Depending on the configured system, supported communication may include:
- Website form inquiries
- SMS conversations
- Email conversations
- AI Website Chat
- Missed-call text conversations
- Appointment / estimate activity
- Call information
- Other supported integrations
Unsupported channels are not promised or implied.
Better Context.
Better Follow-Up.
When the team can see more of the customer history, they are less likely to:
- ask the customer to repeat themselves
- forget a previous conversation
- miss an important follow-up
- lose track of the lead
- respond without knowing what happened previously
Connected communication helps the business respond more intelligently and provide a more consistent customer experience.
One Contact Record
Supported Conversations And Activity,
Associated With One Contact.
- Name
- Phone
- Lead source
- Messages
- Notes
- Appointments
- Opportunities
- Follow-up activity
- Customer status
Your Website
Should Work
Harder.
More leads captured, faster responses, and automated follow-up — all from the same Smart Website, working even when you can’t answer.
See pricing details